Click the Lost your password? Link just under the Portal login box.

Your order will generally take 10 days or less from the first business day following the placement of your order (i.e. You place your order on a Friday, the 10-day clock will start on Monday with Monday being the first day).

Unfortunately, no, items must be purchased on the website

Items can be EXCHANGED ONLY.  Refunds will not be issued.  This may be done through issuing a coupon through the portal or providing even exchange.  Returns shipped back are at the customer’s expense unless dropping off at a BareBones WorkWear store location.